Photo courtesy of Starbucks

by Jim Donald, former CEO of Starbucks and Pathmark

“Good morning, general store managers, assistant store managers, VPs and all 26,000 employees…Jim here…

It’s Wednesday morning and the merchandising message today is–and you are not going to believe it– but I am telling you that it is OK to steal.”

It was 5:30 a.m., and I was on the phone, in my kitchen, sending out my daily voicemail. As I paused for effect, I was thinking that the supermarket industry has one of the strictest employee honesty codes in the world.  Because of the large number of employees, the vast number of items and the low profit margins, it’s an absolute necessity to have zero tolerance for employee theft. I hadn’t informed my senior team that I would be sending out this message…hmm…better think about how to handle that one…

“You heard correctly…despite what you might think about controlling losses and theft, I am saying to all of our associates, it’s now time to start stealing…stealing market share, that is.“

Call it hokey, but this is how I needed to deliver my message to my 26,000 associates. I wanted to convey that the power of the company comes associate by associate, item by item… and it’s up to them to translate that power into sales. So I finished my broadcast this way:

“That’s my message for today…it’s OK to steal…steal market share, that is. Thanks, and I’ll talk to you tomorrow.”

That’s how I communicated though a crisis almost a decade ago when I was CEO of Pathmark Supermarkets. The economic crisis back then wasn’t as bad as today’s. But Pathmark was barely hanging on, just like a lot of companies now. Once the giant grocery chain in the New York metro area, it was one the longest living LBOs from the 1980s and still strapped with $1.6 billion in loans and junk bonds. Employee morale was at an all-time low. It was no longer a price leader. And our suppliers worried that we wouldn’t be able pay the bills.

I learned a lot at Pathmark—and during my time at Albertsons, Safeway, Wal-Mart (WMT) and Starbucks (SBUX), where I was the CEO until January of last year. Since I have some experience in crisis and now I have some distance, too, let me share just a few ideas with you:

Communicate, communicate, communicate. Especially at a time of crisis, make sure your message reaches all levels, from the very lowest to the uppermost. When Pathmark was in dire straits, I began to send out my daily message to all employees. Make sure too that you give them an opportunity to reply.

Reach deep for answers. Sam Walton once said to me, “Jim, if you ever want to know what is troubling your business, ask your front-line employees. They know, and they will tell you.” It’s true, your people on the front line are your real marketing experts. Take advantage of the fact that they’re closest to your customer everyday.

Beware the success trap. Success breeds risk aversion. And what happens when we become risk averse? We stop innovating. And we lose our best people because they become restless and even bored. Various studies by McKinsey and others lists three things that employees want from a company today: an open and honest work environment, the opportunity to be stretched and valued, and the ability to make decisions. Especially today, when so many companies are frozen by risk aversion, giving your people freedom to fail could be your competitive advantage. Complete Story….

Guest Post: Former Starbucks CEO’s tips for tough times – Postcards.

Roland Martin says rules in the U.S. should be loosened to encourage adoption of American children.

(CNN) — Pop star Madonna is back in the news; this time, heading back to the African nation of Malawi to adopt her second child.

You might remember all of the drama a few years ago when Madonna adopted a Malawi boy. Now she wants to adopt a girl, and a judge has said she will have to wait until Friday to see if she will get the go-ahead.

Madonna has been quoted in the Malawi newspaper Nation as saying, “Many people, especially our Malawian friends, say that David should have a Malawian brother or sister. It’s something I have been considering, but would only do if I had the support of the Malawian people and government.”

It seems that anytime we hear about celebrities like Madonna adopting, the children are from another country. I’m not at all opposed to children being adopted from Africa, China or any other country, but it does raise the question: What’s wrong with adopting American children?

Now I’m not against anyone providing a secure, loving home for a child, but it seems to me that these stories often reinforce a growing public image of adoption for many Americans: that of a rich, famous individual going to a developing country to adopt a child.

According to various adoption and governmental agencies, more than 500,000 American children are under foster care, and many of them are waiting for adoption. From coast to coast, babies to toddlers to teens are desperately looking for a home where they can be loved, nurtured and provided for.

Now, it would be easy to blast these celebrities by saying it’s the hip thing to walk around with an international child, but truth be told, we’ve got a serious adoption problem in this country.

Single mothers have a difficult time adopting a child, and several I know personally have gone overseas. And let’s not even talk about the red tape and bureaucracy!

American parents are made to jump through enormous hoops, and the process takes years, instead of months. And all too often, single people and married couples simply grow disenchanted with the process.

We can sit here and criticize Madonna all day, but enough with ripping her. Our energy should be put into a call for massive adoption reform. Don’t just bang out an e-mail or blog and get caught up in the celebrity hype.

If you think it should be easier to adopt American children, demand that your local, state and federal election officials clear the pathway to make the process easier. And let’s have more consistency. Having 50 different states set their own policy, is frankly, nonsense. With so many rules, no wonder folks throw their hands up and move on.

The goal of adoption is to put children in loving homes and not have them be the responsibility of the state. Making it harder to adopt affects you in your pocketbook because taxpayer money is spent to care for the children. So changing the laws not only helps the child, but also is fiscally prudent.

So what are you prepared to do?

The opinions expressed in this commentary are solely those of Roland Martin.

Commentary: Why aren’t celebrities adopting U.S. kids? – CNN.com.

CHRIS PALADINO, a Microsoft employee who was hired in 2006, didn’t worry too much about his job when the economy began to sour last fall. The company employs nearly 90,000 people.

“I thought Microsoft was so stable, it wouldn’t be touched,” he said. Now, as one of the 1,400 employees who received layoff notices in January, Mr. Paladino is worried — about making the mortgage payments on his home.

Mr. Paladino gathered user feedback for the Xbox games division of Microsoft. This month he started his own consulting company, Promethium Marketing, with two colleagues who were also laid off.

But, “I would never have chosen to leave Microsoft,” he said. “I had a great job. I worked with a great team.”

Leaving the company has not always been so traumatic. Microsoft has a long history of making employees part-owners of the company, by granting them stock and stock options.

From executive to secretary, many employees received thousands of stock options. Microsoft’s stock price rose from about $2.50 a share in 1992 to almost $60 in 1999, and roughly 10,000 of those employees became millionaires.

When employees left the company in those days, it was overwhelmingly by their own choice. They were off to a new adventure, starting a business or a charity, or just planning to have fun, said Rob Horwitz, the chief executive of Directions on Microsoft, an information technology analyst firm that has been tracking the company for 17 years.

Notable alumni from that time rebuilt the Professional Bowlers Association; created the charity Room to Read, which builds schools in poor countries; and founded the Cranium game company (which was sold to Hasbro).

Other Microsoft alumni started venture capital firms or followed more personal dreams, creating enterprises like the Cameron Catering Company of Seattle, which focuses on green events, or the Casa Cupula, a bed-and-breakfast for gay travelers in Puerto Vallarta, Mexico. One alumnus built his own airplane and another rode along with Russian cosmonauts on a space mission. The sky was literally the limit.

The economy has changed all that. With Microsoft’s stock price now below $20 a share, any stock options granted in the last 10 years have little to no value, and the outright stock grants have lost value.

So rather than leaving on their own terms for a new adventure, some recently separated employees are now looking for any professional job they can get. (Microsoft declined to comment for this article.)

Read More…

A New Crop of Job Hunters, With Microsoft Résumés – NYTimes.com.

REMEMBERING The historian John Hope Franklin took pains to remind us of how much of his and our history we would like to forget.

When he was a boy in segregated Oklahoma, where he was born in 1915, John Hope Franklin used to indulge in a subversive bit of wordplay like a small act of public and private theater.

“My mother and I used to have a game we’d play on our public,” Dr. Franklin said not long ago, his voice full of artful pauses, words pulled out like taffy. “She would say if anyone asks you what you want to be when you grow up, tell them you want to be the first Negro president of the United States. And just the words were so far-fetched, so incredible that we used to really have fun, just saying it.”

Even in a country where the far-fetched, for better and for worse, so often becomes reality, few historians achieved the stature, both as scholars and as moral figures — and as combinations of the two — that Dr. Franklin did. When he died last week, at the age of 94, an American epoch seemed to vanish with him.

Dr. Franklin was first and foremost a major historian, whose landmark book, “From Slavery to Freedom: A History of African-Americans,” first published in 1947, was a comprehensive survey that sold more than three million copies. The book also permanently altered the ways in which the American narrative was studied.

“What distinguishes his history or historiography is that he, like few other historians, wrote a book that transformed the way we understand a major social phenomenon,” said David Levering Lewis, the New York University historian, who like Dr. Franklin studied under Theodore Currier at Fisk University in Nashville.

“When you think of ‘From Slavery to Freedom,’ there’s before and there’s after, there’s the world before and then we have a basic paradigm shift,” he said. “Before him you had a field of study that had been feeble and marginalized, full of a pretty brutal discounting of the impact of people of color. And he moved it into the main American narrative. It empowered a whole new field of study.”

Dr. Lewis and others argue that Dr. Franklin’s work helped empower not just African-American studies, but the whole range of alternative stories — of women, gays, Hispanics, Asians and others — now so much a part of mainstream academia.

Dr. Franklin accomplished this not through advocacy but rather through the traditional means of scholarly inquiry. In his discussion, for instance, of the intersection of race and imperialism at the turn of the 20th century, Dr. Franklin observed: “The United States, unlike other imperial powers, had a color problem at home and therefore had to pursue a policy with regard to race that would not upset the racial equilibrium within the United States. In Puerto Rico, for example, approximately one-third of the population was distinctly of African descent, and many so-called white Puerto Ricans had sufficient black blood in their veins to qualify as African-Americans in the United States.”

Complete Story Here…

John Hope Franklin, Scholar and Witness – NYTimes.com.

WASHINGTON — The White House said more than 64,000 people watched President Obama answer questions on Thursday in the first live Internet video chat by an American president. But in declaring itself “Open for Questions,” on the economy, the White House learned it must be careful what it wishes for.

More than 100,000 questions were submitted, with the idea that Mr. Obama would answer those that were most popular. But after 3.6 million votes were cast, one of the top questions turned out to be a query on whether legalizing marijuana might stimulate the economy by allowing the government to regulate and tax the drug.

“I don’t know what this says about the online audience,” Mr. Obama said, drawing a laugh from an audience gathered in the East Room, which included teachers, nurses and small-business people. “The answer is no, I don’t think that is a good strategy to grow the economy.”

The marijuana question later took up a good chunk of the daily White House press briefing, where Robert Gibbs, the press secretary, suggested that advocates for legalizing marijuana had mounted a drive to rack up votes for the question.

Those advocates included Norml, the National Organization for the Reform of Marijuana Laws, which urged supporters to “let the president know that millions of American voters believe that the time has come to tax and regulate marijuana.”

But however the marijuana query rose to the top of the White House list, it provided one of the livelier moments in the mostly staid 70-minute event.

Mr. Obama did make a sliver of news, disclosing that he intended to announce in the next couple of days what kind of help his administration would give the auto industry. A senior White House official said no decision had yet been made; Mr. Gibbs hinted that the announcement would most likely occur on Monday.

“We will provide them some help,” Mr. Obama said, as he has in the past, while also talking tough, as he has done previously, by insisting that the auto makers would have to make “drastic changes” to restructure the way they do business.

Full article…

Obama Makes History in Live Internet Video Chat – NYTimes.com.

Jeremy and Christy Nueman used YouTube to find their adopted baby, Caleb.

Amanda, a college student seven months pregnant, scrolled past a YouTube video of a young California couple seeking adoption.

The couple, Jeremy and Christy Nueman, wanted to adopt a baby after struggling with infertility for five years. But instead of relying solely on newspaper ads or bulletin board fliers to increase their chances of connecting with a birth mother, they created a short YouTube video to show who they are.

Upon watching the video online, Amanda immediately connected with a snapshot of the Nuemans’ adorable miniature pinscher named Penny. She giggled when she saw video of Jeremy Nueman dancing happily in his kitchen, which reminded her of her own father.

She played the video over and over again.

“The video was comforting, and I could relate to them” said Amanda, who picked the Nuemans to become the adoptive parents of her baby boy out of hundreds of profiles she viewed online and through adoption agencies. Amanda chose to keep her last name anonymous for privacy reasons. “It’s so hard when you are just reading a letter to figure out what are these people like.”

With a high demand for domestic infants, adoption experts say the wait for a baby can be months or years. To gain a competitive edge, a growing number of adoption-minded couples are using Web sites like YouTube and Facebook to sell themselves as parents. Going online is cheaper, faster and reaches a wider audience than using just on print advertisements and word of mouth, they say.

Some wannabe parents are uploading YouTube videos featuring a hodgepodge of photos, home tours and interviews. Others are writing on blogs and personal Web sites to give birth mothers a glimpse of their adoption journey. To help spread the word, prospective parents also are utilizing social networking sites like Twitter, MySpace and Facebook in the hope that their friends may know of a potential birth mom.

“Today’s teens and young adults looking for adoptive parents are more tech savvy than before,” says Jeff Siler, who owns ParentGallery.com, a free site created in 2007 where couples wanting to adopt can post pictures and video online. “Even before teens talk to an adoption agency, they may already be trying to Google for an answer online.”

Social media like YouTube, Twitter and Facebook are also gaining traction among private adoption agencies. Bethany Christian Services, one of the nation’s largest adoption agencies, which completed more than 730 domestic infant adoptions last year, advises its couples — including the Nuemans — to create a YouTube video. Video & More on CNN:

Adoption seekers using YouTube, Facebook to find birth moms – CNN.com.

Charles Ommanney / Getty Images for Newsweek

Therapist-in-Chief: The President explains the details of his $778 billion stimulus package to a crowd in Mesa, Arizona

If Ralph Waldo emerson had a 19th-century Facebook page, his “Favorite Quotation” (or maybe I should say my favorite Emerson quote) would likely be: “Events are in the saddle and tend to ride mankind.”

For the last six months, events have been in the saddle of the world economy and they might ride us for quite a while. Every day seems to bring bad news, with more on the way. Will commercial real estate crash next? Is General Motors toast? Dow 5,000, anyone?

When President Obama was sworn in, the stock market dropped. When he signed the largest economic recovery package in American history last week, the Dow plunged nearly 300 points. His widely panned bank rescue plan and even his better-received housing rescue plan both laid eggs on the Street.

Obama says he doesn’t worry too much about short-term market swoons, and he’s right not to. Who elected greedy gamblers to represent us? But the market is now based less on assessments of specific companies than on reaction to the federal government. And that reaction, cascading down to Main Street, is a fair reflection of the nation’s pessimistic mood. The new president is popular and refreshing, but still well short of transformative. For all of the legislative achievements of his first month in office, Americans have not yet had their faith in the future restored.

What’s a president to do? If he starts in with the happy talk, he sounds like John McCain saying “the fundamentals of the economy are strong,” which is what sealed the election for Obama in the first place. But if he gets too gloomy, he’ll scare the bejesus out of the entire world. The balance Obama strikes is to say that things will get worse before they get better, but that they will get better. Now he must convince us that’s true.

Conservatives smell blood. The Republican National Committee issued a press release saying Obama’s first month was all about “wasteful spending, failed bipartisanship and questionable ethics.” Columnist Charles Krauthammer called the $787 billion stimulus package “a legislative abomination,” and Karl Rove wrote that “the more Americans learn about the bill, the less they like it.”

Polls say otherwise. The public likes the signs of action, respects that the new president is willing to admit error and appreciates his constant reminders that there are no easy cures to what ails us.

Read full article…

Alter: Barack Obama, Bringer of Confidence | Newsweek Politics | Newsweek.com.

Scientists are keeping a close eye on orbital debris created when two communications satellites — one American, the other Russian — smashed into each other hundreds of miles above the Earth.

NASA said it will take weeks to determine the full magnitude of the unprecedented crash and whether any other satellites or even the Hubble Space Telescope are threatened.

The collision, which occurred nearly 500 miles over Siberia on Tuesday, was the first high-speed impact between two intact spacecraft, NASA officials said.

“We knew this was going to happen eventually,” said Mark Matney, an orbital debris scientist at Johnson Space Center in Houston.

NASA believes any risk to the international space station and its three astronauts is low. It orbits about 270 miles below the collision course.

ABC News: Scientists Eye Debris After Satellite Collision.

Feb. 12 (Bloomberg) — President Barack Obama paid tribute to his hero, Abraham Lincoln, at a celebration for the reopening of the theater where he was slain.

“Despite all that divided us — North and South, black and white — he had an unyielding belief that we were, at heart, one nation, and one people,” Obama said last night at Ford’s Theatre in Washington. “And because of Abraham Lincoln, and all who carried on his work in the generations since, that is what we remain today.”

Obama, the nation’s first black commander-in-chief, often invokes the name and symbols of the assassinated president who ended slavery and brought the U.S. through the Civil War. Both men rose from the Illinois state legislature to the highest office in the land and both built reputations as skilled political orators.

The reopening of Ford’s Theatre after an 18-month refurbishment coincides with a celebration of the 200th anniversary of Lincoln’s birth. Obama, 47, who took the oath of office on Lincoln’s bible, will travel to Springfield, Illinois, today to mark the bicentennial.

Obama and his wife, Michelle, joined politicians and Ford’s Theatre donors to watch a series of songs, readings and speeches performed by celebrities such as Ben Vereen and Kelsey Grammer.

The theater also unveiled a videotape, to be shown at its museum, in which the four living past-presidents — George W. Bush, Bill Clinton, George H.W. Bush and Jimmy Carter — recited Lincoln’s Gettysburg Address, accompanied by Matthew Brady’s Civil War images.

Empty Presidential Box

The Obamas watched from the front row alongside House Speaker Nancy Pelosi. None of the nation’s leaders have sat in the presidential box since John Wilkes Booth shot Lincoln there during a performance of “Our American Cousin” on the evening of April 14, 1865.

The event was a retrospective of Lincoln’s life, from his humble beginnings described by James Earl Jones’s baritone to Vereen’s impassioned reading of the Emancipation Proclamation without the prompter, which broke mid-show.

The highlight for the audience of about 650 was classical violinist Joshua Bell’s “Variations on Yankee Doodle,” which was by turns playful and mournful.

Broadway singer Cheryl Freeman gave an electrifying rendition of a song from the play “The Civil War,” followed by Audra McDonald, Jessye Norman and Joshua Bell for “The Battle Hymn of the Republic,” which earned a standing ovation.

Host and actor Richard Thomas called the facility the most-famous theater in America, which had morphed from a scene of tragedy into a symbol of Lincoln’s legacy.

Lincoln Medal

The gala event included the presentation of the Lincoln Medal given each year to someone whose work, accomplishments and attributes “exemplify the lasting legacy and mettle of character embodied by the most beloved president in our nation’s history,” Ford’s Theatre said. This year, the recipients were filmmaker George Lucas and actor Sidney Poitier.

In the aftermath of the assassination, the government bought the theater, which dates to 1861, from Ford for $100,000 and gave it to the War Department for use as storage space and an Army Medical Museum.

At one point, the interior collapsed, so now only the exterior walls are original. In the 1960s, the theater was rededicated as a memorial to Lincoln, and the National Park Service used historic photographs and contemporary accounts to reconstruct the box and the theater as it looked that night. Almost a million visitors pass through every year.

Red Upholstery

The theater has just 658 seats, done up in red upholstery. Lincoln’s box sits just above stage left. On the balustrade is one of the few surviving artifacts from that time, an engraving of George Washington.

The renovation was part of a larger $50 million fundraising effort known as the Abraham Lincoln Bicentennial Campaign that’s also supporting the building of a new education center. The campaign benefited from a $5 million donation from Exxon Mobil Corp. and $2.5 million from the State of Qatar, the theater said.

Other donors included AT&T Inc., BP America Inc., General Dynamics Corp., Toyota Motor Corp., AMR Corp.’s American Airlines and Lockheed Martin Corp., according to Ford’s Theatre.

Bloomberg.com: Arts and Culture.

Doors reopened: Michelle Obama greets audience members at Ford’s Theatre, which celebrated Abraham Lincoln’s bicentennial.

The Ford’s Theatre Society held a star-studded reopening to celebrate the bicentennial of Lincoln’s birth and award film greats George Lucas and Sidney Poitier with Lincoln Medals. The invitation-only ceremony was held at Ford’s Theatre, where Lincoln was assassinated in 1865.

CBS News anchor Katie Couric and actors Kelsey Grammer, James Earl Jones, Ben Vereen, Jeffrey Wright and Audra McDonald gave a presentation of Birth and Rebirth, a tribute to Lincoln. David Selby (Falcon Crest‘s Richard Channing) portrayed Lincoln. Jessye Norman performed the Battle Hymn of the Republic with McDonald and violinist Joshua Bell. Richard Thomas (The Waltons‘ John Boy) was the evening’s host.

“There’s a lot of history in this building,” said director Lucas, 64. Lincoln “was a great man, and he served our country in a very difficult time.” As for Obama’s first weeks, “it’s nice that he started off on the right foot. Things are actually happening.”

Poitier, 81, was still moved by the election of a black president. “I never thought I would live long enough (to see one), which is an example of how far we’ve come,” the Oscar-winning Lilies of the Field actor said.

Grammer, a Republican, expressed support for Obama. “I support all presidents,” he said. “They have a very difficult job.” And, he said, “it brings a tear to my eye every time I see him on camera.” As for Lincoln, “he gave his life so that a president like Obama could come along.”

Jones, the Great White Hope star and voice of Darth Vader, talked about missing Obama’s inauguration, but added, “I figured I’d meet up with him somewhere along the way.”

Jones was right. At the end of the tribute, Obama spoke to the audience about Lincoln. “He had an unyielding belief that at heart we are one nation and one people. … That is what we remain.”

Ford’s Theatre packs in stars, and Obamas, for reopening